This policy explains how NGK may handle information submitted through this website. The site supports ignition and electrical parts inquiries, fitment guide requests, cross-reference questions, catalog data discussions, distributor quote preparation, and service workflow communication. The information collected through those interactions is meant to help NGK understand the request and respond with relevant next steps.
When you use a form, NGK may collect your name, email address, phone number, company, country or region, need type, message content, vehicle details, part references, and any other information you choose to include. If you mention an OE number, competitor part, quantity, catalog format, warranty concern, or service context, that information may be stored with the inquiry so the response can remain connected to the original question.
NGK may use submitted information to answer your inquiry, route the request to an appropriate contact, prepare a quote conversation, clarify fitment details, improve website content, or maintain records of business communication. Complete vehicle and part details can reduce repeated messages and help support teams provide a more useful response. NGK does not need sensitive personal information for ordinary fitment or sourcing requests, so you should not include unnecessary private details in the message field.
The website may process ordinary operational data such as page visits, browser information, referral pages, and search terms used on the site. This information can help NGK understand which pages are useful, which product families create questions, and where the fitment guide should be clearer. Operational data is reviewed in aggregate whenever practical and is not intended to replace direct inquiry information.
NGK may share inquiry information with internal teams, authorized distributors, service providers, or business partners when that sharing is necessary to respond to the request. For example, a distributor quote may require routing to a regional contact, while a catalog data question may require a technical or data-oriented response. Service providers that support hosting, communications, or form handling may process information under appropriate operational controls.
NGK keeps inquiry information for as long as reasonably needed to respond, maintain business records, improve support quality, or comply with legal obligations. You may request correction or removal of contact information where applicable by contacting NGK through the website. Some records may need to be retained when they relate to transactions, compliance, dispute handling, or legitimate business administration.
NGK uses reasonable measures to protect submitted information, but no website or communication channel can be guaranteed to be perfectly secure. Avoid sending passwords, payment card numbers, government identification, or unrelated personal data through a parts inquiry form. If you believe information was submitted in error, contact NGK promptly with enough detail to identify the message.